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New study–percentage of population interacting with brands via social media doubles in eight months

The rise and rise of social media has been the biggest story in the startup world over the last decade, and one of the biggest stories globally full stop. I think that over the next ten years the story will shift from the rise of social media platforms themselves to how we use them [...]

Facebook is driving the enterprise

The diffusion of social through society is going to touch all of our lives in many ways over the next five years and the software that enables it is one of our investment themes.  Our portfolio company Conversocial fits into this theme.  Its software helps enterprises take advantage of Facebook and Twitter to better [...]

Social media changes what people say, and want, and expect

As part of the preparation for yesterday’s post The art of social is starting to become a science I read a post from Joel Spolsky from back in 2004 in which he discusses how user interface of communications and networking services impacts what is said and how users behave.

Here are three of his [...]

The future of social analytics

This is a great presentation on social analytics.  It touches on the importance of moving beyond capturing data in nice charts and graphs to understanding meaning and generating real insight – requiring the application of semantics and sociology.  Also interesting is the prediction that social analytics become a key plank in enterprise 2.0.  That [...]

Notes on business sustainability – Joel Andren on Zynga

Joel Andren posted a couple of weeks ago on Why Zynga couldn’t go public soon enough – in which he notes that everything is great at Zynga right now (revenues on a tear, Farmville is hot, Cafe World is getting there) but postulates that ‘their current efforts have probably reached their apogee without making [...]

Putting the social media revolution in a 250 year context – Carlota Perez

Carlota Perez‘s Technological Revolutions and Financial Capital is one of the business books that has most influenced my thinking (Taleb’s Fooled by Randomness, Anderson’s Long Tail, and Johnson’s Emergence complete my list of top business reads) and at the weekend I finally got started on the re-read I have been promising myself for some [...]

Enterprise2.0 – McKinsey reports it is starting to work

You know something is approaching the mainstream when it gets a write up in a McKinsey quarterly report, and so it is with Enterprise2.0, or as they would have it web2.0 in the enterprise.  They have been studying 50+ early adopter enterprises in this space for two years now and the write up shows [...]

Shared data services – examples from Thomson Reuters and Salesforce

Last week I wrote that shared data services might be the next frontier for innovation.  That post was largely inspired by Paul Miller and I met him for a coffee last night to explore these ideas further.

This post is an attempt to make the abstract concept of share data services a little more [...]

The social media bandwagon continues

I fully expect the next year to be very grim – and that will impact the social media sector as much as everywhere else, maybe even more.  Time Warner’s announcement yesterday of a $25bn goodwill writedown was partially attributed to slowdown at AOL and we can expect more news like this.

But the fundamentals [...]

Social media: data versus interface

Yesterday I wrote about ambient intimacy as a first response to Tim O’Reilly’s post about why he loves Twitter.  Today I’m going to tackle his contention that the value of social media sites lies in the data rather than the interface.

He describes it thus:

In many ways, Twitter is a re-incarnation of the [...]