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Jack Dorsey’s Square

If you haven’t seen a demo of Jack Dorsey’s Square yet, take a look at this video.  The Square could revolutionise retail point of sale, making it a) radically cheaper to implement systems and b) much easier to introduce new ideas, like voucher redemption.

Related articles by Zemanta Video: Jack Dorsey Talks [...]

Some internet stats – including Facebook matching Google on mobile

Goldman Sachs published the results of their eighth annual internet usage survey on Monday.  Here are a couple of the highlights (data for the US except where otherwise stated):

Time spent online on the desktop is flat at 22.5 hours per week Time spent online on a mobile (i.e. smartphone) is rising at a [...]

If you love your customer set her free

There is a great story on Jared Spool’s blog of how a desire to build a relationship with customers can be counter-productive (thanks to Joe Andrieu for the pointer).

The un-named etailer made the mistake of asking customers to register with the site before they checked out – I can fully understand the impulse [...]

Forrester projects ecommerce will do well this year

I get asked all the time about the impact of the credit crunch on the venture capital industry, and one of the things I quite often say in reply is that good VC is all about investing in fast growth markets, and that sure they will be affected by the downturn, but there should [...]

Threadless – the crowdsourcing company

At dinner on Monday Daniel Ek of Spotify described Threadless as the ultimate crowdsourcing business and this post has been building in the back of my mind since then.

Threadless is a t-shirt e-tailer and the cool thing is that they crowdsource both supply and demand.

This is how the site works, from [...]

Ebay’s decline

I have blogged before about how Ebay’s neglect of it’s core user group would land it in trouble.  Now Nielsen data from Henry Blodget’s blog shows that coming through in their traffic.

The power of community in action – eBay

I have often remarked on this blog that the fact many web companies are based on community has profound implications for their strategies. Firstly they have to put the long term interests of the community above all else (including in the case of Digg risks to short term survival), and secondly they are vulnerable [...]

The digital revolution continues

Apple is now the number one music retailer in the US. From ars technica:

Over the past few years, we have watched Apple climb the music sales chart courtesy of the iTunes. Last month we learned that Apple passed Best Buy to become the number two retailer in the the US. Now, Apple has [...]

Internet retail growing fast but still tiny

Today the FT reported forecasts from Mintel that online retail spending in the UK and France will triple by 2012. That is a lot of growth, but maybe not that surprising when you consider the low base. Only 5% of retail spend was online in the UK last year and only 1.6% in France [...]

VRM – vendor relationship management

VRM is CRM flipped on its head.  Instead of vendors collecting data in systems like Siebel and managing customers the idea is that customers start storing and managing their own data and using it to manage suppliers.

At the moment this is little more than concept stage stuff, championed by Doc Searls and being [...]