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Awesome presentation from Tara Hunt on building social capital

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I particularly like the lists on pages 125-6 - “10 commandments of receiving feedback” and pages 175-6 “10 things you can do to create amazing customer experiences”.
Thanks to Nnamdi for the pointer - you come up with a lot of great stuff!
Update: Just pre-ordered Tara’s new book The Whuffie [...]

The beginning of the end for eBay?

The NewYorkTimes today has an article entitled Buy.com Deal with eBay Angers Sellers which covers a couple of interesting things.
Firstly:
Consumers appear to be tiring of online auctions, and rivals like Amazon.com are attracting  more shoppers with fixed-price listings, while eBay has been struggling for growth.
This came as a bit of a surprise to me, but [...]

The year of the mobile???

The furore surrounding the iPhone 3G launch and the iPhone App Store is astounding - check out this screen grab from Techmeme:

I’m thinking again about mobile socnets and mobile search at the moment and it looks like Apple has succeeded in giving the sector another big boost.

Social networks as entertainment

There has been a lot of chat in the blogosphere recently about Facebook overtaking Myspace, then on the value of international traffic compared with US domestic traffic - both on Techcrunch and GigaOM, and finally asking if the implication of Facebook over-taking Myspace is that network effects for social networks have been overstated (this is [...]

If your service is free someone somewhere had better be making money

John Hagel wrote a good post back in March on the future of advertising, web2.0 monetisation and the trend towards free (thanks to Bart for the pointer). He picks up on a lot of themes we have discussed here and the full post is well worth a read. This bit really stood out [...]

Data portability, privacy and personal data stores

Marshall Kirkpatrick wrote an interesting post yesterday on ReadWriteWeb entitled Towards a Value-Added User Data Economy. He applies network theory to data portability to show that all companies will be better off if they all allow data to be ported in and out. Essentially each social application will add value to the data [...]

Why Yelp works

Interesting article in the New York Times yesterday on why Yelp has been a success. It is relevant for a lot of startups here including TrustedPlaces and Qype.
First some stats - according to Comscore Yelp had 3.3m users in March, up 87% on a year ago. At the time of writing their Alexa [...]

Donating a portion of ad revenue to charity

Like Everyclick users here in the UK Hotmail customers worldwide can now elect to join the i’m initiative and have part of the ad revenue generated by their usage of the service is given to charity (see Techcrunch).
In the case of Hotmail users who opt in get an i’m specific ad at the end of [...]

Personal data stores

I have been hearing and thinking a lot about personal data stores recently. Three small examples: personal data stores are at the heart of VRM which I have been blogging about recently, yesterday I was learning about Y-Combinator startup WebMynd which is a clickstream history play (if you are reading please get in touch) [...]

Zillow goes after mortgages

From Techrunch:
Zillow, the site where you can find pricing estimates and other info about houses around the United States, aims to disrupt the online lending market with the launch of its Mortgage Marketplace.
That is an interesting monetisation play in the online real estate space. My thinking so far, which echoes that of the numerous [...]

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