I’m sure you’ve heard about how unless we’re careful we very often make our minds up about things in just a few seconds – decisions on candidates in job interviews is a well known example. Here’s how that happens.
- We make an intuitive, largely subconscious, decision based on what we’ve seen and learned over the years, a decision that will often display all of our prejudices and biases.
- The rational side of our brain seeks justifications for our decision
- As soon as it finds a justification the search stops. The case is closed and we move on to thinking about the next thing.
- We become resistant to opening up the debate again.
You might have spotted the flaw in this process already. The rational side of our brain doesn’t make a balanced assessment of the evidence it only looks for one piece of evidence to prove the case. There are pros and cons in every complex decision so we are always able to find something to justify our position, even if the weight of the evidence is wholly in the other direction.
If more rational decision making is the goal, and in a business context it generally should be, then the first step is to be aware that we all have this tendency. If you are hit by a wave of irritation when someone presents you with data that suggests you should change your mind try to take that as a signal that your rational brain might be losing out to a faulty piece of intuition.
None of us can get over this problem entirely, and rapid intuitive thinking is often appropriate.