Steve Denning, a business professor whose work I mostly value for it’s reminder that focusing on the customer is the only route to value creation, has been touring France and visiting Michelin starred restaurants. He observed the following management traits at successful three starred restaurants that have been around for decades. You can also find them at successful startups:
- There is no complacency
- Care is taken to make good initial impressions
- They do the simple things well
- They create unexpected pleasures
- They fix mistakes
You can read Denning’s full post here.