About me

The Equity Kicker

Awesome presentation from Tara Hunt on building social capital

I particularly like the lists on pages 125-6 - “10 commandments of receiving feedback” and pages 175-6 “10 things you can do to create amazing customer experiences”.

Thanks to Nnamdi for the pointer - you come up with a lot of great stuff!

Update: Just pre-ordered Tara’s new book The Whuffie Factor

Posted on July 16th, 2008 under Consumer Internet, Networking, Social networks, Social software. RSS 2.0 feed. Leave a response, or trackback.

5 Responses to “Awesome presentation from Tara Hunt on building social capital”

HH Says:
July 17th, 2008 at 8:35 am
Thanks for that. It’s made me feel rather better about the world this morning!
Nnamdi Says:
July 17th, 2008 at 2:00 pm
Glad you found it useful Nic.
David Shieldhouse Says:
July 17th, 2008 at 11:22 pm
This is so good - love “Stop moving and look around you until you see everything clearly”
Packaging Respect at CIID Says:
July 22nd, 2008 at 3:51 pm
[...] presentation found via The Equity Kicker Related Posts By [...]
The importance of trust and the value of frameworks | The Equity Kicker Says:
August 15th, 2008 at 10:43 am
[...] are of course many different frameworks vying for our attention (the work of Tara Hunt which I cited recently is another). I think that it is a useful exercise to periodically evaluate your business [...]