Consumer InternetNetworking

Awesome presentation from Tara Hunt on building social capital

By July 16, 2008 8 Comments

I particularly like the lists on pages 125-6 – “10 commandments of receiving feedback” and pages 175-6 “10 things you can do to create amazing customer experiences”.

Thanks to Nnamdi for the pointer – you come up with a lot of great stuff!

Update: Just pre-ordered Tara’s new book The Whuffie Factor