I particularly like the lists on pages 125-6 – “10 commandments of receiving feedback” and pages 175-6 “10 things you can do to create amazing customer experiences”.
Thanks to Nnamdi for the pointer – you come up with a lot of great stuff!
Update: Just pre-ordered Tara’s new book The Whuffie Factor
Thanks for that. It’s made me feel rather better about the world this morning!
Glad you found it useful Nic.
This is so good – love “Stop moving and look around you until you see everything clearly”
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