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Awesome presentation from Tara Hunt on building social capital

I particularly like the lists on pages 125-6 – “10 commandments of receiving feedback” and pages 175-6 “10 things you can do to create amazing customer experiences”.

Thanks to Nnamdi for the pointer – you come up with a lot of great stuff!

Update: Just pre-ordered Tara’s new book The Whuffie Factor

July 16th, 2008 | Category: Consumer Internet, Networking, Social networks, Social software
  • HH

    Thanks for that. It’s made me feel rather better about the world this morning!

  • HH

    Thanks for that. It’s made me feel rather better about the world this morning!

  • Nnamdi

    Glad you found it useful Nic.

  • Nnamdi

    Glad you found it useful Nic.

  • http://www.zubka.com David Shieldhouse

    This is so good – love “Stop moving and look around you until you see everything clearly”

  • http://www.zubka.com David Shieldhouse

    This is so good – love “Stop moving and look around you until you see everything clearly”

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