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	<title>Comments on: Musings on low cost start-ups and the importance of customer service</title>
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	<link>http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/</link>
	<description>Nic Brisbourne's view from London on venture capital and exploiting change in technology and media</description>
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		<title>By: The Equity Kicker &#187; Blog Archive &#187; Product investing and &#8216;because of&#8217; rather than &#8216;with&#8217;</title>
		<link>http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/comment-page-1/#comment-368</link>
		<dc:creator>The Equity Kicker &#187; Blog Archive &#187; Product investing and &#8216;because of&#8217; rather than &#8216;with&#8217;</dc:creator>
		<pubDate>Tue, 14 Nov 2006 12:23:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/#comment-368</guid>
		<description>[...] Nic Brisbourne&#039;s view from London on all things venture capital       &#171; Musings on low cost start-ups and the importance of customer service [...]</description>
		<content:encoded><![CDATA[<p>[...] Nic Brisbourne&#8217;s view from London on all things venture capital       &laquo; Musings on low cost start-ups and the importance of customer service [...]</p>
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		<title>By: jamescoops</title>
		<link>http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/comment-page-1/#comment-366</link>
		<dc:creator>jamescoops</dc:creator>
		<pubDate>Tue, 14 Nov 2006 08:38:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/#comment-366</guid>
		<description>The computer games industry provides a good case study here.  Games like Jet Set Willy on the ZX Spectrum were programmed by a single individual and until relatively recently small development shops could successful compete. 

Now the cost of games production has risen massively and budgets for games have grown, pushing out the small dev teams in favour of big budget development, backed by multinational publishers.  

Probably what will happen in web 2.0 is the same as with Hollywood - you&#039;ll get polarisation between heavy-duty social nets/ virtual worlds which require massive capital and light-weight, indie web productions based on low cost production techniques.</description>
		<content:encoded><![CDATA[<p>The computer games industry provides a good case study here.  Games like Jet Set Willy on the ZX Spectrum were programmed by a single individual and until relatively recently small development shops could successful compete. </p>
<p>Now the cost of games production has risen massively and budgets for games have grown, pushing out the small dev teams in favour of big budget development, backed by multinational publishers.  </p>
<p>Probably what will happen in web 2.0 is the same as with Hollywood &#8211; you&#8217;ll get polarisation between heavy-duty social nets/ virtual worlds which require massive capital and light-weight, indie web productions based on low cost production techniques.</p>
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		<title>By: Confused Of Calcutta &#187; Blog Archive &#187; On VCs and Products and Services: Another very provisional post</title>
		<link>http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/comment-page-1/#comment-365</link>
		<dc:creator>Confused Of Calcutta &#187; Blog Archive &#187; On VCs and Products and Services: Another very provisional post</dc:creator>
		<pubDate>Tue, 14 Nov 2006 00:58:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/#comment-365</guid>
		<description>[...] Nic Brisbourne set this particular snowball rolling along, with his comments on one of my recent posts. I&#8217;d been talking about a future where increased commoditisation led to there being only one real sustainable differentiator, the customer experience. [...]</description>
		<content:encoded><![CDATA[<p>[...] Nic Brisbourne set this particular snowball rolling along, with his comments on one of my recent posts. I&#8217;d been talking about a future where increased commoditisation led to there being only one real sustainable differentiator, the customer experience. [...]</p>
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	<item>
		<title>By: LouderVoice Blog &#187; But how early is too early?</title>
		<link>http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/comment-page-1/#comment-363</link>
		<dc:creator>LouderVoice Blog &#187; But how early is too early?</dc:creator>
		<pubDate>Mon, 13 Nov 2006 19:19:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/#comment-363</guid>
		<description>[...] UPDATE 1: Nic Brisbourne has some interesting thoughts on Brad&#8217;s post from the VC perspective. [...]</description>
		<content:encoded><![CDATA[<p>[...] UPDATE 1: Nic Brisbourne has some interesting thoughts on Brad&#8217;s post from the VC perspective. [...]</p>
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		<title>By: Simon Cast</title>
		<link>http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/comment-page-1/#comment-362</link>
		<dc:creator>Simon Cast</dc:creator>
		<pubDate>Mon, 13 Nov 2006 18:32:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/#comment-362</guid>
		<description>Quite possibly.

In fact, Google is probably an excellent example of the good software/better algorithms model.  The basic company was the same as Yahoo, Alta Vista et al.  They simply came along with a better algorithm.  It does need to be more revolutionary than evolution improvement.

There is something to the idea of implementation being the driver of new web companies.  In many ways what is changing is not what we do but how we do it.  I wonder whether we will see the rise of new Googles and Yahoos in the purely internet arena.  Was this simply the rise of the enterprises that reflect the new technology just new enterprises arose during the switch from gas to electricity?  If this is true it means that we are unlikely to ever see the same rapid company growth in web companies again.  Which does not bode well for web companies that have had lots of money poured into them.

Internet and Web companies are entering a maturing industry.  I treminds me of the late 80&#039;s early 90&#039;s desktop market.

The area that is open and ripe for change is the web services/internet that interfaces directly to the physical world.  Areas where the internet hasn&#039;t really changed the way we do things.  The example that comes to mind is mass customisation of products.  Think Squid Labs (http://www.squid-labs.com/) in everyone&#039;s garage.</description>
		<content:encoded><![CDATA[<p>Quite possibly.</p>
<p>In fact, Google is probably an excellent example of the good software/better algorithms model.  The basic company was the same as Yahoo, Alta Vista et al.  They simply came along with a better algorithm.  It does need to be more revolutionary than evolution improvement.</p>
<p>There is something to the idea of implementation being the driver of new web companies.  In many ways what is changing is not what we do but how we do it.  I wonder whether we will see the rise of new Googles and Yahoos in the purely internet arena.  Was this simply the rise of the enterprises that reflect the new technology just new enterprises arose during the switch from gas to electricity?  If this is true it means that we are unlikely to ever see the same rapid company growth in web companies again.  Which does not bode well for web companies that have had lots of money poured into them.</p>
<p>Internet and Web companies are entering a maturing industry.  I treminds me of the late 80&#8217;s early 90&#8217;s desktop market.</p>
<p>The area that is open and ripe for change is the web services/internet that interfaces directly to the physical world.  Areas where the internet hasn&#8217;t really changed the way we do things.  The example that comes to mind is mass customisation of products.  Think Squid Labs (<a href="http://www.squid-labs.com/" rel="nofollow">http://www.squid-labs.com/</a>) in everyone&#8217;s garage.</p>
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		<title>By: nic</title>
		<link>http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/comment-page-1/#comment-360</link>
		<dc:creator>nic</dc:creator>
		<pubDate>Mon, 13 Nov 2006 16:35:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/#comment-360</guid>
		<description>Thanks for the comment Simon.

I agree that most of the web2.0 companies are not innovative.  I think the successful ones have been though.  However, the innovations have been of the &quot;I could have thought of that&quot; type rather than clever algorithms, which is why there are so many clones.  Thankfully scale matters and there is a real first mover advantage which make it possible for companies like MySpace to be winners.

I wonder if the innovation will start to move away from good ideas to good software/better algorithms.  This would imply that the basic ideas have been had and that it will be about implementation going forward???</description>
		<content:encoded><![CDATA[<p>Thanks for the comment Simon.</p>
<p>I agree that most of the web2.0 companies are not innovative.  I think the successful ones have been though.  However, the innovations have been of the &#8220;I could have thought of that&#8221; type rather than clever algorithms, which is why there are so many clones.  Thankfully scale matters and there is a real first mover advantage which make it possible for companies like MySpace to be winners.</p>
<p>I wonder if the innovation will start to move away from good ideas to good software/better algorithms.  This would imply that the basic ideas have been had and that it will be about implementation going forward???</p>
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		<title>By: Simon Cast</title>
		<link>http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/comment-page-1/#comment-359</link>
		<dc:creator>Simon Cast</dc:creator>
		<pubDate>Mon, 13 Nov 2006 16:26:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.theequitykicker.com/2006/11/13/musings-on-low-cost-start-ups-and-the-importance-of-customer-service/#comment-359</guid>
		<description>Most of the 2.0 companies are not innovative.

Take for example MySpace.  It really is not hard to build.  It is simple a database that records a page layout, some info on the person and relation to another person.  There is nothing really innovative about their product.

Google was different.  It came along with an innovative product (page rank) that did an existing function better.  And it was not easy to copy.  Most of web 2 companies are not innovative and they are very, very easy to copy.  How many calendering companies etc do you need?

I can&#039;t think of a really innovative web service company around at the moment.  What we have is lots of features masquerading as a company.

The developments such as EC2 and S3 will help lower the capital cost of scale and reliability.  I think the biggest costs will come down to labour and most likely marketing.  Done wisely, I think there is every chance of low cost companies sticking around as long as they are innovative.  The moment they simply become a me-too then their costs will rise as they have to devote more money to labour and marketing costs.</description>
		<content:encoded><![CDATA[<p>Most of the 2.0 companies are not innovative.</p>
<p>Take for example MySpace.  It really is not hard to build.  It is simple a database that records a page layout, some info on the person and relation to another person.  There is nothing really innovative about their product.</p>
<p>Google was different.  It came along with an innovative product (page rank) that did an existing function better.  And it was not easy to copy.  Most of web 2 companies are not innovative and they are very, very easy to copy.  How many calendering companies etc do you need?</p>
<p>I can&#8217;t think of a really innovative web service company around at the moment.  What we have is lots of features masquerading as a company.</p>
<p>The developments such as EC2 and S3 will help lower the capital cost of scale and reliability.  I think the biggest costs will come down to labour and most likely marketing.  Done wisely, I think there is every chance of low cost companies sticking around as long as they are innovative.  The moment they simply become a me-too then their costs will rise as they have to devote more money to labour and marketing costs.</p>
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